The VIC Customer ExperienceAugust 15, 2018
Experts say that the death of any company is complacency. It doesn’t matter what the product is, or how storied the brand is, if you decide to stop improving, it’s automatically assumed that sooner or later your numbers will plummet. This can be a deterrent for some who have amazing business ideas and ways to make their customer’s lives easier. But it’s not a deterrent for the team at VIC Underpinners. The team at VIC Underpinners knew that we had an amazing business offering services that help make your lives easier. Our underpinning, reblocking and restumping services ensure that your home is safe and comfortable and will be for generations to come. Our services remain the same, but our customer service and the materials that we offer continue to evolve. It’s vital that we continue this journey, in order to support our customers’ experiences. And that’s what today’s post is all about – the VIC customer experience.
Welcome to the VIC blog! This is your one-stop-shop for all things related to the foundation of your home and beyond. It’s a hub for you to learn about our team and what we bring to the table, as well as what’s going on in the industry at large. We don’t just see our industry as home foundations. We see our industry as touching many different areas, like landscaping, architecture and even interior design. The bottom line, a well-reinforced foundation supports a successful home from the ground up.
We said that we were going to focus on the customer experience today and we meant it. For us, it starts the second that you reach out to the VIC Underpinners team and it continues well beyond the work is finished. Questions? Ideas? Comments? Concerns? We’re available for you whenever you need and for as long as you need. We’re passionate about what we do and there’s nothing we love more than starting a dialogue with those that feel the same.
A big part of this is the feedback loop. While some individuals and companies shy away from constructive feedback, we know that it’s an integral part of the learning and growing process. It’s only from listening to your thoughts and perceptions of the work and your interactions with our team, that we can improve. And that’s why we ask for it. We want you to feel so comfortable throughout the work, that you know exactly what’s going on. While you may not want to get into the weeds of the details (and that’s quite alright with us too!), you should still have the opportunity to learn. After all, it’s your home that we’re working on. And we know how important it is to you.
So, email us, call us, come visit us and chat in person. Talk to us about the materials that we use, and how long it takes us to get the job done. Let us know when a team member has gone above and beyond and where we might have fallen short. Let us know where we can do better and where we’re succeeding as a team so that your customer experience is the best that it can be.